Can a friend pay my bill? Yes. Once you have moved in and paid your initial invoice you can arrange for someone else to pay your invoices on your behalf should you wish. They will need to be by credit, debit card, or Direct Debit.
Can I claim back VAT? Although we are VAT registered, whether you can claim back VAT does not depend on us, but rather your situation. If you are not VAT registered, no you cannot. If you are VAT registered, please contact HMRC for further information.
Can I provide my notice to move out via email?
Yes. Just confirm your full name, email address used on the account (if not emailing from this same email) and room number and the store will accept this as confirmation of your notice to move out.
Do Big Yellow offer NHS/Police/Armed Forces etc discounts? We offer a 10% discount to any member of the NHS, Police, Ambulance, Fire service, Armed Forces or Armed Forces veterans upon production of a valid ID card. Terms and conditions apply.
Do I have to pay a deposit? Yes. All customers are required to pay a refundable security deposit before storing. How much is dependent on the size room you choose. The amount is usually the equivalent of one week's storage fees (inc. VAT) for our storage rooms and 28 days of storage fees if you are a Flexi Office or Vehicle Parking customer. The deposit is fully refundable provided there is no damage to the room after you have vacated.
Do I have to take out Big Yellow insurance, or can I use my own insurance?
No. You can take out your own insurance but it must cover goods being placed in self storage. Not all household insurances will cover you whilst your possessions are in a self storage facility, so please check the terms of your insurance and provide us with proof of your cover if not using ours, which must state that it covers goods stored in a self storage facility, and name the store you are storing at and the full postal address of the premises. It is your responsibility to keep your insurance documentation valid and up to date.
Do you offer a forklifting service?
Yes we do. Most of our Big Yellow staff are trained to drive the forklift to assist you. This is usually free, depending on the frequency you require the service. Check with the store for terms and conditions. Please arrive to put your palleted goods into your storage room the same working day to avoid communal area’s being blocked to other customers. Please discuss your needs on this service in store with the store manager.Unfortunately, this is not a service currently offered at Armadillo stores.
How do I cancel my reservation? Just contact the store you have reserved at directly, or our Customer Support Centre on 0800 783 4949 or 01276 477177, before your reservation expiry date, which is displayed on your reservation confirmation email and we will cancel your reservation immediately.If you merely wish to change your move in date, store location or room size, just contact the store or call our Customer Support Centre.
What if I’m not in to accept the delivery? If no-one is available to accept the delivery a card will be left to inform you how you can collect your parcel or arrange re-delivery. It then becomes your responsibility to contact the relevant delivery company to arrange a suitable re-delivery date. We accept no liability if delivery is not made due to you not being available. If you wish for the items to be left at a location in your absence, and you have a specific dry area in which they can be left, at either your premises or a neighbour's, please ensure to inform us when you are placing the order and leave a signed note for UPS, indicating precisely where the item(s) should be left. If a note is not left in your absence, we cannot guarantee delivery.
